Some users have experienced long loading times or a blank screen when logging in to Body Interact or starting a simulation on the web or app. We’ve identified the issue and have a solution to get things running smoothly for you!
To fix this, we recommend:
- Asking your IT team to whitelist our domain bodyinteract.com
- Sharing your institution’s public IP address with us at support@bodyinteract.com so we can whitelist it on our Web Application Firewall (WAF) and prevent access issues.
If it’s easier, feel free to connect us directly with your IT team. We’re happy to work with them to resolve this as quickly as possible.
